State Farm® Insurance Agent Windy Plank
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Harrison Clark
October 21, 2024
5
out of
5
rating by Harrison Clark
"The best insurance team out there, always able to take care of what is needed via phone or text too!"
We responded:
"Harrison, thank you for your fantastic review! I'm happy to know our team could assist you efficiently via phone and text. Your satisfaction is our priority, and we're always here to help with any future needs. - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Greg Young
October 11, 2024
1
out of
5
rating by Greg Young
"I called this office on Monday Nov 7th around 945am about a question regarding Insurance licensing. I live in New York and am looking to move in the future to Charleston SC. I have been a state farm customer for the last 40 years with my auto and homeowners insurance. I asked to speak to Windy after explaining the reason for my call. The lady that answered the phone ( I believe her name was Terri ) seemed to be uninterested in my call or helping me.She said she would pass my phone number on to Windy and was in such a rush to hang up. The funny thing is I didnt even give her my phone number yet and she never asked me for it or gave me a change to give it to her. I guess she had my phone number from caller ID. So now Im dealing two fold negative response or lack there of from this office. I still havent received a return phone call from Windy ( today is Friday Nov 11th ) and after my interaction with Terri I didnt expect one. My question is Windy so busy with so much business that she doesnt need anymore ? Maybe I was also trying to get a feel for this office to determine which state farm office in the area I would bring my business too. I hope this review can be a learning experience for Terri and Windy on how to treat potential customers in the future. Also I have reached out to another State farm office in your area, they gave me the wonderful customer service experience I expected and have come to know over the years with State farm."
We responded:
"Greg, thank you for your long-standing loyalty to State Farm. We appreciate you taking the time to share your experience. We understand that your recent call was about insurance licensing, and we apologize for any confusion that may have arisen. Your contact information was inadvertently forwarded to our recruiting team, as we were under the impression based on the questions asked by Terri that you were looking for licensing assistance and not on the matter of actual policies. Please don't hesitate to reach out to our office directly if you have any further questions or need assistance. We're committed to providing you with the excellent service you deserve."
Belicia DeBose
October 3, 2024
5
out of
5
rating by Belicia DeBose
"Wendy and team are FANTASTIC! I had the pleasure of speaking with Kelsey, who was so nice and made things like finding coverage so smooth. I never would’ve thought that getting car insurance could be this easy…I should’ve done it sooner! They gave me the best coverage at the best rate in comparison to four other major companies I looked at. 10/10, so glad my husband told me to go with State Farm and Wendy and team. They truly are the best!"
We responded:
"Belicia, thank you for your wonderful review! I'm glad to hear that Kelsey made your experience smooth and enjoyable. It's great that you found the best coverage and rate with us. We're happy to have earned your trust and look forward to assisting you with any future needs. - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Alice Leto
July 29, 2024
5
out of
5
rating by Alice Leto
"I want to share that I have had the absolute best experience with Windy and her “AMAZING TEAM “. They have gone above and beyond to offer excellent customer support and care. They have truly delivered the greatest customer services hands down. 😊❗️"
We responded:
"Hi Alice! I'm so glad you had such a positive experience with our team! Your kind words about our customer support and care mean a lot to us. We're always here to help with any future needs or questions you might have. Thanks for sharing your experience! 😊❗️ - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Kayla Siltzer
July 25, 2024
5
out of
5
rating by Kayla Siltzer
"Top notch service!!"
We responded:
"Hey Kayla, thanks a bunch for the awesome review! We're so happy you had a top-notch experience with us!! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Jayln Jones
July 24, 2024
5
out of
5
rating by Jayln Jones
"Windy's staff is excellent! Justin was a big help during the process!"
We responded:
"Hey Jayln! Thanks so much for the awesome review! I'm really glad to hear that Justin was a big help during the process. Our team always strives to provide excellent service! If you need anything else, feel free to reach out anytime. - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Juan Carlos Ramirez
July 24, 2024
5
out of
5
rating by Juan Carlos Ramirez
"Great Service"
We responded:
"Hey Juan, thanks a lot for the awesome review! I'm so happy you had a great experience with our service. If you ever need anything else, we're here to help! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Jen Porter
July 24, 2024
5
out of
5
rating by Jen Porter
"Justin was super informative! He was incredibly patient with all my questions!"
We responded:
"Thanks, Jen, for the awesome review! I'm really happy Justin could help you out and answer all your questions. If you need anything else, feel free to reach out anytime! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Tim Barraco
July 24, 2024
5
out of
5
rating by Tim Barraco
"State Farm has great customer service. Can't beat it."
We responded:
"Thanks, Tim, for the awesome review! We're so glad you're happy with our customer service. If you ever need anything else, just let us know! Windy Plank - State Farm Insurance Agent, Charleston, SC"
Craig Zwolak
July 24, 2024
5
out of
5
rating by Craig Zwolak
"Wonderful customer service! Always available, ready, and willing to help with any of my questions"
We responded:
"Thanks, Craig, for the awesome review! I'm really happy to know that our customer service has been wonderful for you and that we're always available to help with your questions. If you need anything else, don't hesitate to reach out! Windy Plank - State Farm Insurance Agent, Charleston, SC"
Kirk Siltzer
July 24, 2024
5
out of
5
rating by Kirk Siltzer
"Staff and customer service are superior and top notch."
We responded:
"Kirk, our team loves reviews like this! Your appreciation means the world to us, and we are always happy to provide you with top notice customer service! If you ever require further assistance with your coverage needs, please feel free to reach out to us! - Windy Plank - State Farm Insurance Agent"
Jose Martinez
July 17, 2024
5
out of
5
rating by Jose Martinez
"Great job 👍👍👍👍"
We responded:
"Thank you, Jose! We're glad you had a great experience with us! 👍👍👍👍 - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Deron Jefferies
July 17, 2024
5
out of
5
rating by Deron Jefferies
"CALL AND GET INSURED WITH WINDY !! GREAT CUSTOMER SERVICES !!"
We responded:
"Deron, thank you! We love seeing reviews like this. Justin always puts our customers first."
Edgar Vasquez Zamora
June 27, 2024
5
out of
5
rating by Edgar Vasquez Zamora
"Awesome attention, great service and always available. Thank you, Wendy for your service."
We responded:
"Thank you, Edgar, for your fantastic review! I'm pleased to hear that you found our service awesome and always available. We're grateful for your kind words and look forward to assisting you with your insurance needs in the future! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Kelsey Phillips
June 20, 2024
5
out of
5
rating by Kelsey Phillips
"Windy’s office staff is the definition of professionalism. They are always fast to help, and offer kind customer service."
We responded:
"Thank you, Kelsey, for recognizing our office staff's professionalism and quick assistance! We are pleased to provide you with top-notch customer service. Your satisfaction is our priority, and we're grateful for your positive feedback! Windy Plank - State Farm Insurance Agent, Charleston, SC"
Melissa
June 14, 2024
5
out of
5
rating by Melissa
"Kelsey is a joy to work with! She is quick to respond and very pleasant. I highly recommend using her."
We responded:
"Melissa, we are so happy to hear that our team was quick and pleasant! We appreciate you choosing our agency, and if there is anything additional that you need help with, please do not hesitate to contact our team! - Windy Plank - State Farm Insurance Agent | Charleston, SC"
Kris Wilson Couper
June 13, 2024
5
out of
5
rating by Kris Wilson Couper
"Windy Plank and staff are the consummate Professionals. I needed help with a policy and needed something quickly. Windy and staff jumped into to assist and executed a policy under a needed deadline. I am forever grateful to her and to her team!"
We responded:
"Kris, we are happy to hear that Windy and our team could assist you promptly with your policy needs! Your satisfaction is our top priority, and we are grateful for your feedback! If there is any additional insurance questions that you have, please do not hesitate to contact us! Thank you! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
kathy sandvoss
June 13, 2024
5
out of
5
rating by kathy sandvoss
"I have known Windy for over 40 years. She is the ultimate professional. She takes as much time that is needed to give her clients the service that is right for them. In addition to making sure her clients are protected, she is heavily invested in the community she serves, giving back through community outreach. She also has a truly pleasant personality, which makes working with her a real pleasure!"
We responded:
"Thank you Kathy for recognizing my efforts to give you all the time that is needed to be sure we are meeting your insurance and financial service needs appropriately. I always enjoy my time with you and Keith!"
Johnny Joyce
June 12, 2024
5
out of
5
rating by Johnny Joyce
"I have known Windy for over 12 years now I have done a lot of business with her and her team and they have always been top notch in the attention and service department. As a Realtor I need quotes for my clients and Windy will always go the extra mile to get them the best policy that suits their needs and at the best possible price available. I highly recommend Windy Plank State Farm."
We responded:
"Johnny, your long-standing support and trust mean the world to us! We're thrilled to have provided top-notch service and tailored policies for your clients over the years. Our team is always here to go the extra mile for you and your clients. Looking forward to many more years of successful collaboration! - Windy Plank - State Farm Insurance Agent, Charleston, SC"
Michael Getsinger
May 1, 2024
5
out of
5
rating by Michael Getsinger
"Windy saved me a good deal of money on my auto insurance. I bundled renters and life insurance and saved more"
We responded:
"Thank you for the five-star rating, Michael! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance! - Windy Plank - State Farm Insurance Agent"
Melissa Norwood
April 12, 2024
5
out of
5
rating by Melissa Norwood
"Such a pleasure dealing with Brian Hickerson with State Farm. Not only will he surpassed your expectations but his genuine warmth outshines any other representative."
We responded:
"Melissa, we’re so glad to hear how Brian was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well he was able to assist you. Thank you for choosing us as your insurance provider!"
Tiara Ellis
April 12, 2024
5
out of
5
rating by Tiara Ellis
"The agents at Windy Plank State Farm is AMAZING. Very professional and knowledgeable."
We responded:
"Your 5-star rating means the world to us! We're delighted that our team could assist you effectively. - Windy Plank - State Farm Insurance Agent"
Bill Scarborough
February 19, 2024
5
out of
5
rating by Bill Scarborough
"Windy Plank did a thorough review of all of my coverages. She was very professional, knowledgeable and helpful. I left her office feeling well cared for and appreciate so much her interests and concern for me. State Farm is a great company and she is a great representative of State Farm."
We responded:
"It was a pleasure working with you, Bill! We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
Nicholas Klock
February 15, 2024
5
out of
5
rating by Nicholas Klock
"I called last week for a quote on my auto insurance and even though I didn’t end up switching to State Farm, my experience with the office was great. Kelsey picked up the phone and breezed through my options while explaining them to me in a way I actually understand. I couldn’t recommend a better agent or agency."
We responded:
"Nicholas, thank you for considering our office for your auto insurance needs! We're thrilled to hear that Kelsey provided you with exceptional service and clarity on your options. We appreciate the opportunity to assist you and hope you'll keep us in mind for any future insurance needs."
Erin Dupree
February 13, 2024
5
out of
5
rating by Erin Dupree
"Kelsey has helped and I truly 10000% recommend her. Her service was immaculate. Very professional and answered all my questions in a timely manner and was very thorough with my coverage. I will be working with her again!!"
We responded:
"Hello, Erin! We're so happy to receive your shoutout for Kelsey, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your insurance needs means the world to us."